If you think you may be experiencing a medical emergency call 9-1-1 or TeleHealth Ontario at 1-866-797-000 or visit your doctor or closest hospital emergency room.

Have a question?

Your health is important. You should visit your doctor if you have any of the symptoms of an STI. If you feel in a state of crisis, call the 24/7 Mental Health Helpline at 1-866-531-2600.

Live chat

For answers to your sexual health questions, information and assistance, chat with a sexual health expert.

eChat services are available Monday to Friday between
10 am - 5 pm ET.


To speak to a counsellor, you may also call our Sexual Health Infoline Ontario (SHILO) toll-free:

Monday – Friday: 10 am - 10:30 pm ET

Saturday & Sunday: 11 am - 3 pm ET

Statutory holidays: closed.

Toronto Public Health, under contract to and in partnership with the Ministry of Health and Long-Term Care (MOHLTC), provides this eChat Service ("the Service"), which allows you to chat online with a Toronto Public Health sexual health counsellor regarding Sexually Transmitted Infections (STIs), contraception, and other sexual health topics. This Service is for counselling, information and educational purposes only.

It is not intended for crisis situations. Call the 24/7 Mental Health Helpline at 1-866-531-2600.

The information provided to you does not, and is not intended to; provide medical advice or recommendations re. diagnosis or treatment. It is general information only.

Users of the Service should seek the advice of a physician or other health care professional before making medical decisions or if they have questions regarding medical conditions.